Use code MISTLETOE to get free shipping on Domestic orders over $50!

FAQs

When is my order shipping?

Enamel pins, patches and stickers are shipped every Monday and Friday. Shirts, sweatshirts, tank tops, tote bags, etc, take from 3 to 10 days to print and ship.

How do you ship stickers?

Stickers are shipped with a simple envelope and stamp to keep shipping prices low. This free shipping option doesn't come with tracking but you have the option to upgrade to a tracked First Class package at check out.

Are International Orders tracked?

The cheapest option for international shipping is only tracked until it arrives to your country, after that the tracking is stopped.

International packages take at least one month to get to their destination. If more than a month has passed since the package was shipped and you still haven't received it please contact me so I can make an insurance claim.

Care instructions

In order for you to prolong the life of the print on your shirts, hoodies and sweatshirts, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

All Over tote bags can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

How do exchanges work?

If you'd like to exchange your garment for a different size all you have to do is pay for the required shipping. Please contact me at hello@paolaspixels.com before returning the item.

What do I do if my package is lost in the mail?

If your tracking hasn't been updated in some time please contact your local post office and request a search for the package, you can also do this online. In most cases the package will reappear.

International packages take at least one month to get to their destination. If more than a month has passed since the package was shipped and you still haven't received it please contact me so I can make an insurance claim.

What do I do if my package was marked as "Delivered" but it's not in my mailbox?

If your package was marked as delivered but you didn't receive it please contact your local post office and ask to verify it was delivered to the right address. If your package was stolen from your address then make a police report.

I only received part of my order, where is the rest?

I ship stickers, enamel pins and patches from my own home but everything else is printed by a manufacturer and shipped separately. If you buy an enamel pin and a shirt you might receive two packages. If you would like the tracking information for any items in your order please contact me at hello@paolaspixels.com